SHIPPINGS & RETURNS

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. Please contact us at kingmortonshall@hotmail.com for quotes on international shipping.

In-store Pickup

You can skip the shipping fees with free local pickup at our store in downtown Presque Isle. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00am to 5:00pm on Monday through Saturday. Please have your order confirmation email with you when you come.

Return & Exchange Policy

Thank you for choosing KMH Music for your musical needs. As a small local business, we strive to offer the best customer service and shopping experience we possibly can. Below is our Return & Exchange Policy. Should you have any questions, please do not hesitate to contact us.

A RECEIPT IS REQUIRED FOR ALL RETURNS & EXCHANGES. In some circumstances we may have a digital receipt, but if we cannot find record of the sale we will not accept the return or exchange.

Returns:

- Returns are accepted within 10 days of the date of purchase, minus a 10% restocking fee. Certain items are considered non-returnable by law. Items such as microphones, reeds, opened packages of strings, used cleaning/maintenance supplies, books, CDs, computer software, and DVDs are all considered non-returnable. Items that are in a condition deemed less than new will not be accepted for return. Condition of the item being returned will be established by staff. If the item does not have packaging (i.e. guitars, amplifiers, etc.) it cannot be returned.

- Returns on defective new items are accepted. If the defective item falls under manufacturer warranty it will be handled by the manufacturer. If within 30 days from date of purchase and if there is no warranty supplied by the manufacturer, the defective new item will be repaired or replaced with the same or like item. Defective used items will be treated on a case by case basis. Defective items never qualify for cash refunds.

- Online purchases qualify for returns within 30 days of delivery. Shipping is not refundable. The customer is responsible for shipping the item being returned. An order number should be included either directly on, or in, the box. Exchanges and credits will be made when the items are returned and inspected. Items being returned need to be returned to the following address:

KMH Music

Returns Department

412 Main Street

Presque Isle, ME 04769.

Exchanges:

- We are flexible with exchanges and each one is treated on a case by case basis. Generally; if the item being exchanged is in the same condition it was originally sold to you in, we will allow an exchange of that item for its full original value in store credit towards any other item.

 

Gift-cards/certificates:

- Unfortunately, we do not have the technology to de-activate lost or stolen gift-cards. It is the responsibility of the consumer to keep a gift-card safe and secure. We apologize for any inconvenience, however; lost or stolen gift-cards will not be replaced.

We reserve the right to refuse a return or exchange for any reason. We will do our best to come to a resolution that leaves you satisfied!

Returns are Gladly Accepted, Accompanied by SALES RECEIPT, for exchange or store credit.

- No Cash or Credit Card Refunds / Store Credit Only -

Payment Methods

- Cash or Check

- Visa, Mastercard, Discover and American Express

- PayPal